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商务英语情景对话：退货
导语：如果你是在国外买东西要退货，关于退货的商务英语情景对话就用得上了。以下是cnfla小编为您收集整理的，欢迎阅读!
关于退货的商务英语情景对话：
A: Excuse me...
B: Yes, sir. How may I be of service?
A: I would like to return this item... Are refunds allowed?
B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
A: No, no... It was just the wrong size.
B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.
A: No. I would rather just return it.
B: Sure, no problem. Do you happen to have the receipt?
A: Yeah, right here.
B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
A: No, thank you.
B: You're welcome. Have a nice day!
打扰一下...
是的,先生,需要什么服务吗?
我想把这个东西推掉...可以退款吗?
当然可以.顾客总是对的,我们随时为您服务.为什么要退掉?您对我们的产品和服务有什么问题吗?
不,不是的...只是大小不合适.
那你想调换一下还是要退款?我想我能帮你找到合适的尺寸.
不用了.我还是想退掉.
当然可以,没问题.你带收据了吗?
带了,在这儿...
好的.,请等一下.给您,请在这里签字.这是你的退款.还有什么需要我帮忙的?
没有了,谢谢你.
别客气.祝你一天都开心!
refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返还款;偿还金额
a tax refund 税金退款
to claim/demand/receive a refund 要求/接受退款
If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽搁达到或超过 12 小时,你会得到旅费全额退款.
as opposed to:used to make a contrast between two things (表示对比)而,相对于
200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人.
This exercise develops suppleness as opposed to(= rather than)strength. 这项锻炼不是增强力量,而是增强韧性的.
receipt:a piece of paper that shows that goods or services have been paid for 收据;收条 countable ~ (for sth)
Can I have a receipt, please? 请给我开个收据,好吗?
to make out(= write)a receipt 写收据
想要学习更多的商务英语情景对话，可以关注洛基英语官网每天的资料更新哦。当然，如果你基础比较好的话自学也会更快见效，如果你的基础不算好，小编建议你可以参加洛基在线英语培训课程，现在还有免费课福利哦。
A：能告诉我什么原因吗?
B：对不起，我示能随意泄露情报。
4、
A： We’d like a chance to bid on this business.
B： We’ll be taking quotations next month .
A： Will you let us have the specifications ?
B： Sure ，just drop in my office some time and pick them up .
A：我们希望能有机会投标这笔生意。
B：我们将在下个月接受报价。
A：规格说明书可以给我们吗。
B：没问题，什么时候到我办公室来拿都可以。
5、
A： Can you tell me why our bid was not accepted?
B： I think you were a little too high on some of the items .
A： On which ones ?
B： You’re perfectly welcome to inspect the winning bid .
A：请告诉我为什么我们没有得标好吗?
B：我想你们有几个项目的价格高了一点。
A：哪几个品目呢，
B：我们很欢迎你来查阅得标者。
6、
A： I have a question about this quotation you submitted .
B： What is it ?
A： The third item has been omitted .
B： Oh ，yes .we don’t carry that item anymore .
A：你提出的报价我有问题。
B：什么呢?
A：第三项目漏掉了。
B：哦，是的，那一项目我们不再卖了。
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