商务英语客户调查问卷对话练习

时间:2021-02-20 17:51:06 商务英语 我要投稿

商务英语客户调查问卷对话练习

  A: First of all, thank you for filling in our questionnaire.

商务英语客户调查问卷对话练习

  C: that’s ok. How can I help you?

  A: Well you made a few interesting comments that I’d like to ask you about, if that’s all right.

  C: Sure, go ahead.

  A: You said that the customer service you received was “ shoddy”, what went wrong exactly?

  C: Well the guy who served me didn’t really seem to know what he was doing.

  A: Do you mean he was rude?

  C: NO, not rude; he just didn’t know where to find things in the store or how to operate the till, things like that.

  A: I see. But you were happy with what you bought.

  C: Yes. I bought some trainers; they’re absolutely fine.

  A: Good. And you thought they were reasonably priced?

  C: Yes. They weren’t cheap, but they’re nice trainer so I didn’t mind paying a bit extra.

  A: You also mentioned that worst thing about shopping at HaiSports was disabled access.

  C: That’s right. I’m a wheelchair user, you see, and there were no ramps t the entrance to the store-only steps.

  A: We’re really sorry about that.

  C: Well I can’t say that you are the only culprits.

  A: The good news is that we’re having ramps fitted at the store this week.

  C: Oh, right. Well it’s nice to be listened to for a change, I must say!

  A: We’ll also be sending you a HaiSports voucher to say thank you for helping us with our customer survey.

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